Customer Satisfaction
Your satisfaction with our product is of utmost importance. Should you be less than satisfied with the floral arrangement you or your loved one receives, please contact us immediately so that we can rectify the situation. As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days. Please report any issues within 48 hours of receipt. We will happily provide a completely new arrangement or issue a full refund.
Delivery
We are a small shop and handle deliveries ourselves at this point. It is for this reason that same day delivery is not available. Deliveries require a minimum of 24 hours. Every effort will be made to deliver your order within the timeframe you designate when you place your order. If there is an issue with delivering your order on time, you will be contacted immediately to work out other arrangements.
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If No One is Home:?Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
Recipient May Be Contacted:?In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door:?The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Substitutions
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, we will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction; rest assured that every effort will be made to provide an arrangement of equal or greater value.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments